Legal

Terms of Service

Last updated: 25 August 2026.

1. The agreement

These terms govern your use of LoopCRM, provided by LoopCare Technologies, a sole proprietorship of Mr Gaurang Thakkar, having its principal place of business at GIFT City, Gandhinagar, Gujarat, India ("LoopCare Technologies", "we", "us"). By creating an account or using the service you accept them. If you are accepting on behalf of a firm, you confirm you are authorised to bind that firm.

2. The free trial

New firms get 60 days of full access at no cost. We do not ask for a card and nothing charges automatically at the end. When the trial ends, top up your wallet to continue, or the account becomes read-only. Your data is not deleted when a trial ends.

3. Fees and the wallet

• LoopCRM is billed per active user per month at the rate of your chosen plan (Growth or Pro), deducted from a prepaid wallet. Current rates are shown on the pricing page.
• An "active user" is a user account enabled in your account on the billing date. Deactivated users are not billed.
• Prices are exclusive of GST, which is charged where applicable.
• If your balance reaches zero, we give a grace period with reminders; after it, the account turns read-only until you top up.
• We may change pricing with at least 30 days' notice to account owners. Existing wallet balance is honoured at the rate in force when it was consumed.

4. Your responsibilities

• You are responsible for the accuracy and lawfulness of the client data you enter, including having a lawful basis to hold and contact those clients.
• You must keep credentials secure and tell us promptly about any unauthorised access.
• You must not use LoopCRM to send unlawful, unsolicited bulk or misleading communications, or to breach any regulation applicable to your business.
• You must not attempt to access another firm's account, take the product apart to copy how it works, or resell it without our written agreement.

5. Ownership of data

We claim no ownership over your records and use them only to operate the service for you. We do not sell or share them.

LoopCRM does not provide a self-service data export or bulk download feature. Your records remain available to view and work with inside the application for as long as your account exists, including during a read-only period, but they cannot be exported in bulk from the product. If you have a regulatory or compliance obligation that requires records in a portable form, raise it with us in writing before you subscribe so we can tell you what is possible.

6. What LoopCRM is not

LoopCRM is a sales and follow-up tool. It is not investment advice, not a transaction or execution platform, and not a substitute for the record-keeping your regulator, AMC or insurer requires. You remain solely responsible for regulatory compliance in your business.

7. Availability

We work to keep LoopCRM available and to notify you of planned maintenance, but we do not guarantee uninterrupted service. We are not liable for downtime caused by our service providers, network failures or events outside our reasonable control.

8. Suspension and termination

You may stop using LoopCRM at any time; stopping wallet top-ups is sufficient notice and there is no cancellation fee. We may suspend an account for non-payment after the grace period, or for a serious breach of these terms, and will tell you why. On termination your account is retained in read-only form; see clause 5 on getting your data out.

9. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost business or indirect losses.

10. Governing law

These terms are governed by the laws of India, and the courts at Gandhinagar, Gujarat have exclusive jurisdiction.

11. Contact

Questions about these terms: hello@myloopcare.in.

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