Legal

Refund & Cancellation Policy

Last updated: 23 August 2026.

1. There is nothing to cancel

LoopCRM has no annual contract, no minimum term and no notice period. You pay by topping up a prepaid wallet. If you stop topping up, billing stops. There is no cancellation fee.

2. The 60-day free trial

The trial costs nothing and takes no card details, so there is nothing to refund. At the end of 60 days, nothing charges automatically. You either top up the wallet or the account becomes read-only, with your data intact.

3. Wallet top-ups

• Top-ups are prepaid credit against future monthly seat charges at your plan's per-active-user rate.
• Seat charges are deducted monthly for users who were active on the billing date.
• Every top-up and deduction is visible in your account's wallet ledger.

4. Refunds

• Unused balance is refundable on request. Write to hello@myloopcare.in from the account owner's registered email.
• Consumed seat charges — months already billed for active users — are not refundable.
• Duplicate or failed payments are refunded in full.
• Approved refunds are processed within 7 working days and returned to the original payment method. Your bank may take a further 5–7 working days to credit it.

5. If something went wrong

If the service was unusable because of a fault on our side, tell us. We will either credit the affected period back to your wallet or refund it — whichever you prefer.

6. What happens to your data

We never delete your data because of a refund, a cancellation or a zero balance. The account becomes read-only and every record stays visible inside the app. Deletion happens only when you ask us to delete the account. LoopCRM does not offer bulk data export — see clause 5 of the Terms of Service.

7. Contact

Refund and billing questions: hello@myloopcare.in. We reply within one working day.

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